Terms and Conditions
THE AGREEMENT: The use of this
website (www.anugarah.com) and services on this website (www.anugarah.com)
provided by anugarah® Dot Com Private Limited (hereinafter referred to as "Owner")
are subject to the following Terms & Conditions (hereinafter the
"Terms of Service"), all parts and sub-parts of which are
specifically incorporated by reference here together with the Privacy Policy.
Following are the Terms of Service governing your use of www.anugarah.com (the
"Website (www.anugarah.com)"), all pages on the Website (www.anugarah.com)
and any services provided by or on this Website (www.anugarah.com)
("Services").
By accessing either directly or through a hyperlink, the Website (www.anugarah.com),
and/ or purchasing something from us, you engage in our "Service" and
agree to be bound by the Terms of Service including those additional terms and
conditions and policies referenced herein and/or available by hyperlink. These
Terms of Service apply to all users of the site, including without limitation
vendors, buyers, customers, merchants, browsers and/ or contributors of
content. You acknowledge and agree that the Website (www.anugarah.com) may use
your personal information in the manner described in our Privacy Policy which
sets forth how information collected about you is collected, used and stored.
1) DEFINITIONS
The parties referred to in these Terms of Service shall be defined as follows:
a) Owner, Us, We: The Owner, as the creator, operator, and publisher of the
Website (www.anugarah.com), makes the Website (www.anugarah.com), and certain
Services on it, available to users. Deyomkar Dot Com Private Limited, Owner,
Us, We, Our, Ours and other first-person pronouns will refer to the Owner, as
well as all employees and affiliates of the Owner.
b) You, the User, the Client: You, as the user of the Website (www.anugarah.com),
will be referred to throughout these Terms of Service with second-person
pronouns such as You, Your, Yours, or as User or Client. For the purpose of
these Terms of Service, the term "User" or "you" shall mean
any natural or legal person who person is accessing the Website (www.anugarah.com).
The term '"Your" shall be construed accordingly.
c) Parties: Collectively, the parties to these Terms of Service (the Owner and
You) will be referred to as Parties.
2) ASSENT & ACCEPTANCE
By using the Website (www.anugarah.com), You warrant that You have read and
reviewed these Terms of Service and that You agree to be bound by it. If You do
not agree to be bound by these Terms of Service, please leave the Website (www.anugarah.com)
immediately. The Owner only agrees to provide use of this Website (www.anugarah.com)
and Services to You if You assent to these Terms of Service. Further, based on
the Services obtained by a User, additional terms and conditions in respect of
the specific Services may apply, which shall be deemed an agreement between the
Users and the Owner.
3) AGE RESTRICTION
You must be at least 18 (eighteen) years of age to use this Website (www.anugarah.com)
or any Services contained herein. By using this Website (www.anugarah.com), You
represent and warrant that You are at least 18 years of age and may legally
agree to these Terms of Service. The Owner assumes no responsibility or
liability for any misrepresentation of Your age.
4) ABOUT THE SITE
The Website (www.anugarah.com) is an online store which carries out sale of the
following: Personal Care, Apparels, Gift items etc. We reserve the right to
refuse service or refuse to sell the products on the Website (www.anugarah.com)
at our sole discretion to anyone for any reason at any time.
The Website (www.anugarah.com) does not screen or censor the users who register
on and access the Website (www.anugarah.com). You assume all risks associated
with dealing with other users with whom you come in contact through the Website
(www.anugarah.com). You agree to use the Website (www.anugarah.com) only for
lawful purposes without infringing the rights or restricting the use of this
Website (www.anugarah.com) by any third party.
5) LICENSE TO USE WEBSITE (WWW.anugarah.com)
The Owner may provide You with certain information as a result of Your use of
the Website (www.anugarah.com) or Services. Such information may include but is
not limited to, documentation, data, or information developed by the Owner, and
other materials which may assist in Your use of the Website (www.anugarah.com)
or Services ("Owner Materials"). Subject to these Terms of Service,
the Owner grants You a non-exclusive, limited, non-transferable and revocable
license to use the Owner Materials solely in connection with Your use of the
Website (www.anugarah.com) and Services. The Owner Materials may not be used
for any other purpose and this license terminates upon Your cessation of use of
the Website (www.anugarah.com) or Services or at the termination of these Terms
of Service.
You agree not to collect contact information of other Users from the Website
(www.anugarah.com) or download or copy any information by means of unsolicited
access so as to communicate directly with them or for any reason whatsoever.
Any unauthorized use by you shall terminate the permission or license granted
to you by the Website (www.anugarah.com) and You agree that you shall not
bypass any measures used by the Owner to prevent or restrict access to the
Website (www.anugarah.com).
6) INTELLECTUAL PROPERTY
You agree that the Website (www.anugarah.com) and all Services provided by the
Owner are the property of the Owner, including all copyrights, trademarks,
trade secrets, patents and other intellectual property ("Owner IP").
You agree that the Owner owns all right, title and interest in and to the Owner
IP and that You will not use the Owner IP for any unlawful or infringing
purpose. You agree not to reproduce or distribute the Owner IP in any way,
including electronically or via registration of any new trademarks, trade
names, service marks or Uniform Resource Locators (URLs), without express
written permission from the Owner.
7) USER OBLIGATIONS
As a user of the Website (www.anugarah.com) or Services, You may be asked to
register with Us. When You do so, You will choose a user identifier, which may
be Your email address or another term, as well as a password. You may also
provide personal information, including, but not limited to, Your name. You are
responsible for ensuring the accuracy of this information. This identifying
information will enable You to use the Website (www.anugarah.com) and Services.
You must not share such identifying information with any third party and if You
discover that Your identifying information has been compromised, You agree to
notify Us immediately in writing. An email notification will suffice. You are
responsible for maintaining the safety and security of Your identifying
information as well as keeping Us apprised of any changes to Your identifying
information. The billing information You provide us, including credit card,
billing address and other payment information, is subject to the same
confidentiality and accuracy requirements as the rest of Your identifying
information. Providing false or inaccurate information, or using the Website
(www.anugarah.com) or Services to further fraud or unlawful activity is grounds
for immediate termination of these Terms of Service. The Owner reserves the
right to refuse service, terminate accounts, or remove or edit content in its
sole discretion.
8) PAYMENT & FEES
Should You register for any of the paid Services on this website (www.anugarah.com)
or purchase any product or service on this website (www.anugarah.com), You
agree to pay Us the specific monetary amounts required for that product or
those Services. These monetary amounts ("Fees") will be described to
You during Your account registration and/or confirmation process. The final
amount required for payment will be shown to You immediately prior to purchase.
We reserve the right to refuse service or refuse to sell the products on the
Website (www.anugarah.com) at our sole discretion to anyone for any reason at
any time.
9) ACCEPTABLE USE
You agree not to use the Website (www.anugarah.com) or Services for any
unlawful purpose or any purpose prohibited under this clause. You agree not to
use the Website (www.anugarah.com) or Services in any way that could damage the
Website (www.anugarah.com), Services or general business of the Owner.
a) You further agree not to use the Website (www.anugarah.com) or Services:
I) To harass, abuse, or threaten others or otherwise violate any person's legal
rights;
II) To violate any intellectual property rights of the Owner or any third
party;
III) To upload or otherwise disseminate any computer viruses or other software
that may damage the property of another;
IV) To perpetrate any fraud;
V) To engage in or create any unlawful gambling, sweepstakes, or pyramid scheme;
VI) To publish or distribute any obscene or defamatory material;
VII) To publish or distribute any material that incites violence, hate or
discrimination towards any group;
VIII) To unlawfully gather information about others.
You are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to infringe on any third party's intellectual property or proprietary
rights, or rights of publicity or privacy, whether knowingly or unknowingly;
(d) to violate any local, federal or international law, statute, ordinance or
regulation;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or
discriminate based on gender, sexual orientation, religion, ethnicity, race,
age, national origin, or disability;
(f) to submit false or misleading information or any content which is
defamatory, libelous, threatening, unlawful, harassing, indecent, abusive,
obscene, or lewd and lascivious or pornographic, or exploits minors in any way
or assists in human trafficking or content that would violate rights of
publicity and/or privacy or that would violate any law;
(g) to upload or transmit viruses or any other type of malicious code that will
or may be used in any way that will affect the functionality or operation of
the Service or of any related website (www.anugarah.com), other website (www.anugarah.com)s,
or the Internet;
(h) to collect or track the personal information of others;
(i) to damage, disable, overburden, or impair the Website (www.anugarah.com) or
any other party's use of the Website (www.anugarah.com); (j) to spam, phish,
pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any
related website (www.anugarah.com), other website (www.anugarah.com)s, or the
Internet;
(l) to personally threaten or has the effect of personally threatening other
Users.
We reserve the right to terminate your use of the Service or any related
website (www.anugarah.com) for violating any of the prohibited uses. The
Company has the full authority to review all content posted by Users on the
Website (www.anugarah.com). You acknowledge that the Website (www.anugarah.com)
is not responsible or liable and does not control the content of any
information that may be posted to the Website (www.anugarah.com) by You or
other User of the Website (www.anugarah.com) and you are solely responsible for
the same. You agree that You shall not upload, post, or transmit any content
that you do not have a right to make available (such as, the intellectual
property of another party).
You agree to comply with all applicable laws, statutes and regulations
concerning your use of the Website (www.anugarah.com) and further agree that
you will not transmit any information, data, text, files, links, software,
chats, communication or other materials that are abusive, invasive of another's
privacy, harassing, defamatory, vulgar, obscene, unlawful, false, misleading,
harmful, threatening, hateful or racially or otherwise objectionable, including
without limitation material of any kind or nature that encourages conduct that
could constitute a criminal offence, give rise to civil liability or otherwise
violate any applicable local, state, provincial, national, or international law
or regulation, or encourage the use of controlled substances.
We may, but have no obligation to, monitor, edit or remove content that we
determine in our sole discretion are unlawful, offensive, threatening,
libellous, defamatory, pornographic, obscene or otherwise objectionable or
violates any party's intellectual property or these Terms of Service. You may not
use our products for any illegal or unauthorized purpose nor may you, in the
use of the Service, violate any laws in your jurisdiction (including but not
limited to copyright laws).
10) COMMUNICATION
You understand that each time uses the Website (www.anugarah.com) in any
manner, you agree to these Terms. By agreeing to these Terms, you acknowledge
that you are interested in availing and purchasing the Services that you have
selected and consent to receive communications via phone or electronic records
from the Website (www.anugarah.com) including e-mail messages telling you about
products and services offered by the Website (www.anugarah.com) (or its
affiliates and partners) and understanding your requirements. Communication can
also be by posting any notices on the Website (www.anugarah.com). You agree
that the communications sent to You by the Website (www.anugarah.com) shall not
be construed as spam or bulk under any law prevailing in any country where such
communication is received.
11) PRIVACY INFORMATION
Through Your Use of the Website (www.anugarah.com) and Services, You may
provide Us with certain information. By using the Website (www.anugarah.com) or
the Services, You authorize the Owner to use Your information in India and any
other country where We may operate.
a) Information We May Collect or Receive: When You register for an account, You
provide Us with a valid email address and may provide Us with additional
information, such as Your name or billing information. Depending on how You use
Our Website (www.anugarah.com) or Services, We may also receive information
from external applications You use to access Our Website (www.anugarah.com), or
We may receive information through various web technologies, such as cookies,
log files, clear gifs, web beacons or others.
b) How We Use Information: We use the information gathered from You to ensure
Your continued good experience on Our website (www.anugarah.com), including
through email communication. We may also track certain of the passive
information received to improve Our marketing and analytics, and for this, We
may work with third-party providers.
c) How You Can Protect Your Information: If You would like to disable Our
access to any passive information We receive from the use of various
technologies, You may choose to disable cookies in Your web browser. Please be
aware that the Owner will still receive information about You that You have
provided, such as Your email address. If You choose to terminate Your account,
the Owner may store some information about You for the future reference for the
following number of days: 999. After that time, it will be deleted.
12) SALE OF GOODS/SERVICES
The Owner may sell goods or services or allow third parties to sell goods or
services on the Website (www.anugarah.com). The Owner undertakes to be as
accurate as possible with all information regarding the goods and services,
including product descriptions and images. However, the Owner does not guarantee
the accuracy or reliability of any product information and You acknowledge and
agree that You purchase such products at Your own risk.
13) SHIPPING/DELIVERY/RETURN POLICY
You agree to ensure payment for any items You may purchase from Us and You
acknowledge and affirm that prices are subject to change. When purchasing a
physical good, You agree to provide Us with a valid email and shipping address,
as well as valid billing information. We reserve the right to reject or cancel
an order for any reason, including errors or omissions in the information You
provide to us. If We do so after payment has been processed, We will issue a
refund to You in the amount of the purchase price. We also may request
additional information from You prior to confirming a sale and We reserve the
right to place any additional restrictions on the sale of any of Our products.
You agree to ensure payment for any items You may purchase from Us and You
acknowledge and affirm that prices are subject to change. For the sale of physical
products, We may preauthorize Your credit or debit card at the time You place
the order or We may simply charge Your card upon shipment. You agree to monitor
Your method of payment. Shipment costs and dates are subject to change from the
costs and dates You are quoted due to unforeseen circumstances. For any
questions, concerns, or disputes, You agree to contact Us in a timely manner at
the following: customer.care@anugarah.com. If You are unhappy with anything You
have purchased on Our Website (www.anugarah.com), You may do the following: The
Customer can get the refund only as per Return and Refund Policy of the company
We will make reimbursements for returns without undue delay, and not later
than: (i) 30 days after the day we received back from you any goods supplied;
or (ii) (if earlier) 30 days after the day you provide evidence that you have
returned the goods; or (iii) if there were no goods supplied, 30 days after the
day on which we are informed about your decision to cancel this contract. We
will make the reimbursement using the same means of payment as you used for the
initial transaction unless you have expressly agreed otherwise; in any event,
you will not incur any fees as a result of the reimbursement.
Returns
anugarah® always took utmost care while packing the products to its customer. anugarah®
customer care may be contacted at customer.care@anugarah.com in case the
customer wants to returns the product provided the packaging of the product is
intact or in case the customer have received the Defective Product/ Damaged
Product / Wrong Product and the condition of the product is same as it was when
the customer has received the product. However, anugarah® does not accept
returns in case the product packaging is tampered, opened or the products have
been used.
Note: In Case, The Customer has received Defective / Damaged / Wrong Product;
they need to send product photo along with video to customer.care@anugarah.com
within 24 hours of receiving the product.
To return any items you can either contact us through phone +91-7838302627 or
by sending an email at customer.care@anugarah.com
Replacement
Replacement can be done under two circumstances:
In case the customer has received damaged/defective/wrong
product
To replace any items, please inform at our Customer Care Number at
+91-7838302627 or by email at customer.care@anugarah.com
Once the shipment gets delivered to the customer & they asked for
replacement for unwanted, uninterested or wrongly placed products, in these
cases so we will not proceed with the replacements
Shipping Charges
In case of “Damaged / Defective / Wrong product received”: The Shipping
expenses will be beard from our end. Note: The package will be picked up within
2-4 business days from customer’s end.
After the pickup, we can re-dispatch the product (it will take 5-6
business day for delivery) or can make the refund only
If customer refuse to take COD parcel once so on their next order they must pay
additional Rs. 60 as cancellation fee of previous order
Refunds
Once the return is received and inspected, our team will contact the customer
to notify you that we have received returned item. We will also notify customer
about the approval or rejection of the refund.
Note: Refund will only be done in case the customer has received
Damaged/Defective/Wrong Product, Refund will be processed through same mode
within 10 working days, Product can be re-dispatched within 24 hours once the
reverse product gets delivered back to us
Time Span of Refund: The process of a refund generally takes 7-10 working days.
Mode of Refund:
Paid Through Debit / Credit Card or Net Banking - Customer will receive a full
refund to credit or debit card or net banking for the purchase price of the
item after approval of damaged/ defective /wrong product, the refund will be
reflected to the account/card/wallet in 4-10 working days.
Paid through COD – The Refund will be made through NEFT directly to customer’s
bank account. For that customer need to provide their bank details which
include the following information:
Name of Account Holder
Bank Name
Bank Account Number
Branch
IFSC Code
Contact Number
Late or missing refunds
If you haven’t received a refund within 7-10 working days after confirmation
call from our end, please inform at our Customer Care Number at +91-7838302627
or customer.care@anugarah.com
Cancellations
Please note that you can cancel your order within 12 hours of placing your order
or before
